Privacy Policy

1. Introduction

Welcome to the Privacy Policy of itsaurora ("we", "us", or "our"), a service provided by Aurora Technologies S.r.l. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that allows users to create AI agents and use them as chat embeddings on their websites ("Service").

We are committed to protecting your privacy. Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1. Personal Information

We may collect personal information that you voluntarily provide to us when you:

This information may include:

2.2. AI Agent and Chatbot Data

When you create and use AI agents on our platform, we collect:

2.3. Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

3. How We Use Your Information

We use the information we collect for various purposes, including to:

4. Sharing and Disclosure of Information

We may share your information in the following situations:

4.1. With Your Consent

We may disclose your information when you have given us your consent to do so.

4.2. Service Providers and International Transfers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Some of these service providers may be located outside the European Economic Area (EEA). When we transfer personal data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, including:

4.3. Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.4. Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4.5. Protection of Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or illegal activities.

5. AI-Generated Content and Image Generation

Our platform offers AI-generated content and image generation features. Please be aware that:

6. Appointment Booking System

Our platform includes an appointment booking system. When this feature is used:

7. Google Workspace Integration

Our Service integrates with specific Google Workspace APIs to provide calendar and scheduling functionality. This section provides detailed information about our data access, usage, and protection practices in compliance with Google's API Services User Data Policy.

Google APIs We Use

Our application uses the following Google APIs with the specified scopes:

Google User Data We Access

With your explicit permission, our application may access the following Google user data through the Google Workspace APIs:

How We Use Google User Data

We use Google user data exclusively to provide and improve the following specific features:

Data Sharing and Transfer

We do not sell, rent, or trade your Google user data with third parties. Data may be shared with:

Data Security Measures

We implement robust security measures to protect your Google user data:

User Control and Permissions

You maintain full control over your Google user data:

Data Retention and Deletion

We retain Google user data according to the following principles:

AI and Machine Learning

We do not use any Google user data obtained through Google Workspace APIs to develop, improve, or train generalized AI and/or ML models. Any data accessed through Google Workspace APIs is used solely for providing the specific functionality you've requested in our application.

Compliance and Certifications

We adhere to the following standards and regulations:

Contact Information

For questions or concerns about our use of Google user data:

8. Data Security and Retention

8.1. Retention Periods

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Specific retention periods vary depending on the type of data:

We review our retention periods regularly and will delete or anonymize your data when it is no longer needed.

8.2. Data Security Measures

We implement appropriate technical and organizational security measures to protect your data, including:

9. Your Privacy Rights and GDPR Compliance

9.1. GDPR Rights for EU Residents

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Union, you have the following rights:

9.2. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

9.3. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO using the contact details provided in the "Contact Us" section.

9.4. Rights for Non-EU Residents

If you are a resident outside the EU, you may have similar rights depending on your jurisdiction. We will honor all valid requests to exercise your privacy rights regardless of your location, to the extent permitted by applicable laws.

10. Cookies and Tracking Technologies

10.1. Types of Cookies We Use

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. We use the following types of cookies:

10.2. Cookie Management

You can manage your cookie preferences through our cookie consent banner or your browser settings. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10.3. Do Not Track Signals

Some browsers incorporate a Do Not Track (DNT) feature. We strive to honor such signals when detected, although we cannot guarantee that our system will respond to all DNT signals from all browsers.

11. Children's Privacy

Our Service is not directed to anyone under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, or would like to exercise any of your data protection rights, please contact us at:

Company Name: Aurora Technologies S.r.l.
Address: Via Fornace, 40 - Solaro (MI), Italy
VAT Number: 14056600969
Website: https://www.auroratechnologies.ai/
Email: privacy@hotely.ai
Data Protection Officer: dpo@hotely.ai