AI Chat + AI Phone
Hotels & B&Bs
Automatically reply to every guest request on WhatsApp, Booking.com and phone. Virtual concierge 24/7.
- Multilingual chat
- AI Phone
- Direct bookings
- Automatic upselling
Artificial intelligence
for Hospitality
Hotely replies to your guests 24/7 on every channel in under 5 seconds, automates 80% of requests, and boosts your revenue from day one.
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Chosen by properties across Italy
Omnichannel
Your guests' requests never stop
WhatsApp messages, phone calls, SMS, email, website and Booking.com inquiries, repetitive questions. Hotely automatically handles 80% of requests across every channel.
WhatsAppPhoneSMSEmailWebsite
hotellido.it
Reservations
Website assistant
I'd like to book a double room from April 12 to 14.
I can check availability, the best rate, and guide you through the booking.
Great, there are 2 of us. Do you also have parking?
Availability, parking, and reservations in a single chat.
Website chat
Guests ask about availability, services, parking or check-in on your website and receive an instant AI-powered reply.
WhatsApp Business
Real-time AI replies
Hi, do you allow check-in after 11 PM?
Yes, I can send you instructions, parking info and arrival details right away.
Perfect, we're 2 adults with a child.
The conversation continues automatically even outside business hours.
WhatsApp Business
Hotely replies to guest WhatsApp messages, handles FAQs and continues the conversation automatically 24/7.
Phone
Web calls & property number
00:42
Call summary
Expected arrival at 10:40 PM, request for covered parking and crib in room.
Phone
Hotely handles both website calls and calls to the property number. The AI answers, collects useful details and leaves staff only the cases requiring human intervention.
Automated SMS & email
Follow-ups sent after chat or call
SMS
Late check-out confirmed
We'll send you the automatic summary in a few seconds.
Arrival details and parking
Subject: stay confirmation and useful information
Automated SMS & email
When a follow-up is needed, Hotely sends automated SMS and email with confirmations, instructions and summaries — zero manual work.
200+
Active AI agentson the platform
150k+
Messages handledin the last 30 days
98%
Resolution ratewithout human intervention
4.9/5
Average ratingfrom our clients
Activation
Live in 3 minutes
No developer, no code. Sign up and go live right away.
1
Sign up
Create your account and add the key details about your business.
New account
Initial setup
Business
Hotel Lido
Property type
Hotel
Channels
WhatsApp, Phone, Website
Account created. You can move straight into AI configuration.
2
Configure the AI
Add services, menus or products. The AI learns everything in seconds.
Configure the AI
Content ready in seconds
Parking
Late check-in
Breakfast
FAQ
Policies
Front desk hours
Transfer
Crib
Room upgrade
Learning complete
12 services imported
18 FAQs already ready
Consistent replies across every channel
3
Go live
The AI replies across every channel while you monitor everything from the app.
You're live
The AI replies while you monitor everything from the app
I'd like to book from April 12 to April 14 with parking.
Availability checked. I can send the best options and complete the booking.
WebsiteWhatsAppPhone
Everything monitored in real time from the app.
01
02
03
Activation
Live in 3 minutes
No developer, no code. Sign up and go live right away.
Weekend availability?
Check-in at 11:00 PM?
3 missed calls
Is parking included?
17 unread emails
Does the WiFi work?
1. Sign up
Sign up
Create your account and add the key details about your business.
New account
Initial setup
Business
Hotel Lido
Property type
Hotel
Channels
WhatsApp, Phone, Website
Account created. You can move straight into AI configuration.
2. Configure the AI
Configure the AI
Add services, menus or products. The AI learns everything in seconds.
Configure the AI
Content ready in seconds
Parking
Late check-in
Breakfast
FAQ
Policies
Front desk hours
Transfer
Crib
Room upgrade
Learning complete
12 services imported
18 FAQs already ready
Consistent replies across every channel
3. Go live
Go live
The AI replies across every channel while you monitor everything from the app.
You're live
The AI replies while you monitor everything from the app
I'd like to book from April 12 to April 14 with parking.
Availability checked. I can send the best options and complete the booking.
WebsiteWhatsAppPhone
Everything monitored in real time from the app.
Solutions
Discover our AI Solutions
One AI platform, three tailored solutions to simplify your business.
Mobile app
Manage everything from your app
Monitor chats, bookings, and performance wherever you are. Download the Hotely app and stay connected at all times.
New request
Check-in at 11 PM?
Deluxe Suite
Booking confirmed
Testimonials
Loved by those who use it every day
One AI platform, three tailored solutions to simplify your business.
“The AI chat answers allergen questions better than my staff. Customers love being able to ask for wine recommendations directly from the menu. Indispensable tool.”
AF
Alessandro FerroChef & Owner · Ristorante POSS · Rome
“We collected over 500 leads in 3 months thanks to the digital menu. Now we send targeted promotions and customers come back more often. The dish of the day sells itself!”
GR
Giulia RossiOwner · Volemose Bene · Rome
“Hotely transformed our customer service. Booking reviews improved and the front desk no longer rings for trivial questions. An investment that pays for itself.”
RF
Roberto FontanaDirector · Hotel Park · Como
“I manage 14 apartments and Hotely replies to guests 24/7 in any language. I halved management time and 5-star reviews doubled.”
FDL
Francesca De LucaProperty Manager · Como Luxury Stays · Lake Como
“The AI chat answers allergen questions better than my staff. Customers love being able to ask for wine recommendations directly from the menu. Indispensable tool.”
AF
Alessandro FerroChef & Owner · Ristorante POSS · Rome
“We collected over 500 leads in 3 months thanks to the digital menu. Now we send targeted promotions and customers come back more often. The dish of the day sells itself!”
GR
Giulia RossiOwner · Volemose Bene · Rome
“Hotely transformed our customer service. Booking reviews improved and the front desk no longer rings for trivial questions. An investment that pays for itself.”
RF
Roberto FontanaDirector · Hotel Park · Como
“I manage 14 apartments and Hotely replies to guests 24/7 in any language. I halved management time and 5-star reviews doubled.”
FDL
Francesca De LucaProperty Manager · Como Luxury Stays · Lake Como
4.9/5
Average rating
200+
Active properties
98%
Satisfied clients
FAQ
The future of hospitality
It'snotjustachat.It'sarelationshipthatbegins.
Join hundreds of properties that have already chosen Hotely.ai to transform communication with their guests.