Hotely becomes an official Stripe Partner: your guests can now pay directly

Hotely is an official Stripe Partner

We're thrilled to announce that Hotely has become an official Stripe partner — the world's most widely used online payment platform. This milestone marks a fundamental step in our mission: giving hotels, restaurants, and hospitality businesses the most advanced tools to grow.

Starting today, our customers can collect payments directly from their guests for services, experiences, and orders — simply, securely, and fully integrated into the Hotely platform.

Why integrated payments change everything

Until now, many hotels and properties handled payments for extra services in a fragmented way: cash at the front desk, manual bank transfers, or separate payment systems. This created friction for guests and headaches for staff.

With Stripe integration on Hotely, everything changes:

Your digital concierge becomes a point of sale. When a guest books a spa treatment, orders from the AI menu, or requests a transfer, they can complete the payment instantly — without ever leaving the conversation.
Zero friction. Support for all major credit cards, Apple Pay, Google Pay, and local as well as international payment methods.
No security worries. All sensitive financial data is handled entirely by Stripe, fully compliant with PCI DSS and GDPR.

How it works for properties

Setting up payments with Hotely couldn't be simpler:

Go to Settings in your Hotely dashboard
Click "Receive Payments" and connect your Stripe account in just a few clicks
Start collecting payments from your guests for any service

Stripe handles the entire onboarding process, including identity verification and bank account setup. All you need to do is connect and start earning.

The benefits for your business

More conversions, fewer drop-offs

When a guest can pay immediately without leaving the conversational flow, conversions increase dramatically. No more "I'll come back later."

Centralized management

Monitor all payments, manage refunds, and access reporting directly from your Stripe dashboard. One single control point for all transactions.

Bank-level security

Stripe is certified at the highest PCI level (Level 1) and is fully GDPR compliant. Your guests' credit card data never touches our servers — it's protected by the same infrastructure that serves millions of businesses worldwide.

International payments without limits

Your guests come from around the world? With Stripe you support over 135 currencies and the most popular international payment methods. The purchasing experience is always smooth, regardless of where your guest is from.

What it means for your guests

For the guest, the experience is natural and frictionless. Picture this scenario:

A guest scans the in-room QR code, browses available services, and books an evening massage. They complete the payment directly from their smartphone, receive instant confirmation, and head to the spa worry-free.

No queues at the front desk. No cash. No hassle. Just a premium experience, from start to finish.

Get started today

If you're already a Hotely customer, you can activate payments in minutes from your Settings. If you're new to Hotely, this is the perfect time to discover how our AI platform can transform your guest experience and grow your revenue.

Book a free demo and unlock the full potential of Hotely + Stripe for your property.

Hotely.ai — The AI concierge for hotels and restaurants. Designed in Italy, GDPR compliant, now with integrated Stripe payments.

BlogHotely becomes an official Stripe Partner: your guests can now pay directly