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Changelog

What's new on Hotely?

Version 2.2

Hotely 2.2 — Team Messages, on the web and in the app

Hotely 2.2 brings the place where your team talks every day inside the platform. Messages is the new team messaging: channels for each department, direct conversations, tidy threads and tickets you follow through to resolution, linked to reservations and rooms and always close at hand, from the dashboard and from the app. No more scattered groups on personal apps: work conversations stay where the work happens, protected, with the right notifications for each person. Alongside Messages come guided setup with Hotely Advance, a property profit and loss statement, redesigned emails and extensive optimization across the platform.

  • •New Messages: team messaging built into Hotely, always available in the bottom-right corner of every dashboard page and in a dedicated section, without losing sight of the task at hand.
  • •Channels ready from day one — general, front desk, housekeeping, maintenance and a space for small talk — with people already added based on their job. Create new channels, browse them, star them or mute them.
  • •Direct conversations and threaded replies: every topic stays organized in its own thread, without cluttering the main channel.
  • •Messages that speak your property's language: link a reservation, a room or a ticket to a message and colleagues open it with a single tap. Everyone only sees what their role allows.
  • •Tickets with priority and status: a breakdown or a request becomes a ticket to follow from open to in progress to resolved, with a dedicated view so nothing falls through the cracks.
  • •Mentions, reactions, attachments and saved messages, with search across conversations, quick switching between channels and people, and an Activity view that gathers everything that concerns you.
  • •Presence and personal status: see who is active right now and set a status with an emoji and an expiry, so the team knows when you are on a break, off shift or out and about in the property.
  • •Hotely Advance joins the conversation: mention it in a channel to get answers about your property's data right in the thread, or ask for a summary of unread messages when you start your shift.
  • •Automatic platform alerts: when an important service needs attention — for example a failed submission to the authorities — the right channel gets the alert, which closes itself once the issue is resolved.
  • •Notifications designed not to interrupt: no phone alert if you are already looking at the conversation, emails only for direct messages, mentions and alerts when you are offline, and a morning recap of what you missed.
  • •Messages in the Hotely app too: a new tab in the Team section with channels, conversations, tickets and push notifications, so you can stay in touch with your team away from the desk.
  • •Privacy first: conversations and attachments are encrypted and protected, visible only to team members, and automatically deleted after 30 days. Messages replaces the previous team chat and activity feed.
  • •Guided setup with Hotely Advance: for a new property or one already live, Advance reviews the configuration, flags what is missing — rates, taxes, cleaning fees, required details — and proposes a single plan to approve item by item, with step-by-step guidance for booking channels.
  • •Property profit and loss: record one-off and recurring costs, tied to months, stays or nights sold, and compare revenue, commissions and margins month by month, per property or across your portfolio, with exports and attached receipts.
  • •A new design for every platform email, for guests and for your team: cleaner, consistent with the dashboard, featuring the property photo, the key stay details up front and flawless reading on smartphones.
  • •A more powerful planner: a single view across all your properties, plus blocking dates and closing sales straight from the planner, with a warning when bookings overlap.
  • •Team access roles: presets for front desk, housekeeping, revenue, administration and other jobs, with the areas and properties each person can see and notifications routed to the people who actually need them.
  • •A more complete guest journey: a stay contract signed during online check-in, review requests after departure in 14 languages, and a map showing what each guest receives at every stage.
  • •More complete housekeeping: the plan includes direct bookings, channel bookings and connected calendars, with notes, staff assignment and notifications in the app too.
  • •Expanded Property Sheet: the owner questionnaire also securely collects the management details and access needed to create the property in a single step.
  • •Performance improvements across the dashboard, messages, planner and page loading, with less waiting, lower battery and data use on mobile devices and a smoother experience even on slow connections.
  • •Dozens of refinements and fixes across reservations, payments, guest communications, smart locks, compliance and translations, for more reliable daily operations.
Version 2.1

Hotely 2.1 — Smart Pricing, Hotely Advance and a more refined management experience

Hotely 2.1 introduces Smart Pricing, our own intelligent pricing system developed by Hotely and built into the PMS, and Hotely Advance, the AI agent for a property manager's daily work. Both arrive alongside extensive improvements to the interface and user experience: clearer navigation, easier-to-read operational screens and thorough refinements to core features. From rates and reservations to payments and guest communication, every step becomes easier to follow and control.

  • •Introducing Hotely's own Smart Pricing: intelligent pricing directly in the PMS, with recommendations for each night and each room or apartment type, without connecting an external revenue management tool.
  • •Rates that reflect your property and the time of year: seasonality, holidays, events, occupancy and booking pace help identify dates that need attention. Every recommendation comes with a clear explanation.
  • •Three ways to work: Suggestions to review recommendations without changing prices, Assisted to apply them to your chosen dates, and Automatic, available once the requirements are met, to update rates within your approved limits.
  • •Your strategy stays in your hands: configure your starting rates, minimum and maximum prices and limits on price changes. Pause Smart Pricing whenever you need to and retain control over manual edits.
  • •Recommendation calendar and stay preview: compare current and proposed prices, review costs and margins and spot gaps between bookings that could be put to better use.
  • •Prices applied through the PMS and channel manager, updating your website and connected booking channels. Change history, publication status and the option to restore previous prices remain accessible from the dashboard.
  • •New Hotely Advance: the AI agent inside your workspace, accessible from the top bar without leaving the screen you are working on.
  • •Answers based on your operational data, with natural questions such as 'Who still needs to pay?', 'How are bookings performing?' or 'What requests came in over the phone?'. Reservations, payments, conversations and tasks become easier to review together.
  • •Summaries, tables and charts directly in your conversation with Advance, to understand property performance, compare periods and explore results without manually assembling the data.
  • •Advance also helps you take action: it proposes updates to agent content, reservation notes and team tasks. Changes are shown before they are applied, require your confirmation and remain recorded, with the option to undo them.
  • •Extensive UI and UX improvements throughout the dashboard: clearer visual hierarchy, more consistent spacing and controls, simpler navigation and primary actions that are easier to find.
  • •Refined tables, lists and operational views: more accessible search and filters, clearer statuses and essential information brought forward, helping you move quickly through reservations, guests, orders and documents.
  • •More polished forms and settings: better-organized fields, clearer guidance and more explicit confirmations. Loading states, empty screens and errors also provide more useful feedback as you work.
  • •A more comfortable experience on smartphones and tablets: panels, editing dialogs and tables adapt better to smaller screens, with greater attention to readability and accessibility.
  • •Expanded and refined dashboard localization in Italian, English and Japanese, with more consistent copy, confirmation messages and operational guidance across sections.
  • •Thorough consolidation of core features: reservations, rates and availability, payments and refunds, online check-in, access codes and guest communications receive fixes and additional checks for more reliable daily operations.
  • •Performance and stability improvements across the dashboard, planner, booking engine and agent interactions, to reduce waiting and make moving between tasks smoother.
Version 2.0

Hotely 2.0 — PMS, channel manager, website and OTA messaging in one platform

Hotely 2.0 is the most important release since the project began. After four months of development and private beta, tested every day by real properties with real bookings, channels and guests, it is finally live for everyone. Alongside our AI agents comes the operational heart of the property: a complete PMS with the Hotely channel manager built in natively, a website builder with a direct booking engine, and a single inbox for OTA guest messages. One inventory, one calendar, one source of truth for rates and availability: every booking, from any channel, updates everything else in real time. Zero overbookings, zero double entry, zero separate tools to keep in sync.

  • •A complete PMS built into the platform: room planner, rates and availability calendar, reservations, guests, extras and payments in a single interface, designed for hotels, B&Bs, vacation rentals and multi-unit property managers.
  • •Visual planner by room and date: arrivals, departures, in-house stays and free rooms at a glance, with room moves and instant conflict checks.
  • •Front-desk bookings without friction: optional guest email, custom night-by-night rates, occupancy overrides when needed and full editing straight from the reservation detail.
  • •An always up-to-date guest account: stay, extras, tourist tax, deposits, balances and refunds automatically reconciled against the payments actually received.
  • •Staff-only internal notes and a full history for every reservation: who changed what and when, including cancellations and who requested them, whenever the channel reports it.
  • •Built-in housekeeping: room status, today's cleanings and automatic team alerts on every arrival, departure or stay change.
  • •The Hotely channel manager, natively integrated into the PMS: availability, rates, restrictions and bookings flow both ways with Booking.com, Airbnb and the leading booking channels, with no external tools to connect.
  • •Multi-layer overbooking protection: every booking, change or cancellation recalculates availability and pushes it to every channel within seconds, while each incoming booking is checked against real inventory.
  • •One inventory shared by website, front desk and channels: a room sold on one channel disappears from all the others instantly.
  • •Per-channel pricing: dedicated markups or discounts for each channel, derived from the base rate, so a single price update propagates consistently everywhere.
  • •Complete, synchronized restrictions: minimum and maximum stay, closed to arrival and departure, stop-sell by date, by room or by single channel, and rooms reserved for direct sales.
  • •Occupancy-based pricing: distinct prices for single, double and higher occupancy, for adults and children, published correctly even on channels that price per person.
  • •Final cleaning, surcharges and tourist tax sent to the channels as dedicated line items, for a consistent final price on every channel.
  • •Guided onboarding for properties already on the OTAs: a five-step connection, import of future bookings and a smooth handover from iCal calendars, with no duplicates and no availability gaps.
  • •iCal calendar sync is still available for smaller channels, with automatic housekeeping notifications on every new booking.
  • •OTA messages in a single inbox: conversations with Booking.com and Airbnb guests land in Hotely alongside chat, WhatsApp and email, linked to the matching reservation.
  • •AI replies to OTA messages: the agent knows the property and the reservation and drafts the reply in the guest's language. Approve it as a draft or let it send automatically, with keyword rules.
  • •Check-in instructions right inside the OTA conversation: even guests without a direct email receive their registration link and arrival details, with every send tracked.
  • •Built-in website builder: a professional property website with ready-made templates, a visual editor, room pages generated from your inventory and the booking engine already connected.
  • •Multilingual, search-optimized websites: dedicated URLs for every language, structured data, automatically optimized images and fast loading on smartphones too.
  • •Multi-property portal: managers with several properties publish a single gateway site, with a complete website for each property.
  • •Direct booking engine: real availability, rates and restrictions identical to the PMS, secure online payment and instant confirmation. It also embeds into an existing website as a widget or a dates-and-guests search bar.
  • •Richer direct sales: promotions and discount codes, extras purchasable during booking, and gift vouchers.
  • •Deposit and balance: configurable payment policies, with an online deposit at booking and the balance collected at the property or charged automatically before arrival.
  • •Online check-in: guests submit their documents before arrival from their personal portal, and the data flows into the reservation, ready for mandatory reporting.
  • •Smart locks and access codes: codes valid only for the length of the stay and delivered after registration, with a personal link that opens the property's AI assistant and the door controls.
  • •Automated compliance for Italian properties: police guest registration (Alloggiati Web), ISTAT tourism statistics and tourist tax declarations generated from bookings across all channels, with automatic submission where supported.
  • •Automatic stay emails: confirmation, pre-arrival, document requests and team notifications, with customizable templates and one-click manual resend.
  • •Reports and analytics: occupancy, average rate, RevPAR, production by channel and booking pace, to set prices and strategy on real data.
  • •Hotely 2.0 is available to all customers: the PMS is activated straight from the dashboard, and our team supports every property in connecting its channels.
Version 1.9.7

Security, reliability, and optimizations

A consolidation release focused on data protection, the robustness of automations, and platform speed. No setup required: every improvement is already active.

  • •Stronger content protection: uploaded documents are classified by confidentiality level, and guest-facing agents only use information intended for the public.
  • •Automatic checks on outgoing replies, so confidential data and internal information never leave your private channels.
  • •Reviewed permissions and access across operational areas, with additional checks on sensitive actions in the dashboard and mobile app.
  • •More precise push notifications: selective muting by property and by individual agent, so every team member only receives what concerns them.
  • •Automatic refund reconciliation: refunded amounts stay aligned across payments, reservations, and reporting at all times.
  • •Greater reliability for post-call processing (special requests, bookings, contact details) thanks to automatic retries on temporary errors.
  • •Duplicate pre-arrival emails eliminated: each guest receives exactly one message per step.
  • •Performance optimizations across the dashboard, availability calendar, and booking engine, with noticeably faster load times.
  • •Interface and accessibility refinements on tables, lists, and narrow screens, for a smoother experience on smartphones and tablets.
Version 1.9

Front-desk agent, SMS, and booking-channel sync

The largest release Hotely has ever shipped. A new type of agent answers the phone like a real front desk, while SMS confirmations, booking-channel synchronization, the direct booking engine, and the mobile app all went through a deep round of refinement and optimization.

  • •New front-desk agent: answers phone calls even outside business hours and collects orders, bookings, and guest requests with a natural voice and multilingual understanding.
  • •Simplified front-desk agent setup in four essential sections (identity, services, hours, messages), with dedicated presets for restaurants and for B&Bs and accommodation properties.
  • •The dedicated phone number can now be activated straight from the dashboard, with line status verification and immediate go-live.
  • •Rethought phone order review flow: every call creates a card with Accept, Decline, or Archive, and the guest confirmation is only sent once staff actually accept the order.
  • •More flexible SMS communications to guests: confirmations, reminders, and alerts with customizable copy, a configurable sender, and automatic number normalization, including international formats.
  • •Calls are now transcribed in full, with a summary, automatically extracted contact details, and a history you can always review from the dashboard.
  • •More transparent usage: conversation minutes and WhatsApp conversations summarized in the dashboard, with plan thresholds and period trends.
  • •Expanded booking-channel synchronization: availability, rates, restrictions, and reservations stay aligned in real time across major channels, with overbooking protection.
  • •Pricing control extended down to the individual channel: dedicated rates and markups per channel, with a rate-parity preview before publishing.
  • •More granular availability control: stop sales on a single channel, rooms reserved for the direct channel, and manual blocks straight from the calendar.
  • •Easier migration for properties arriving from channels that are already live: a guided five-step path with history import, duplicate detection, and explicit confirmation before any rate is overwritten.
  • •Guest messages from booking channels now land in a single inbox, with agent-assisted replies: a draft to approve or an automatic answer, disabled by default and enabled agent by agent.
  • •More accurate tourist tax: declarations generated automatically with per-night calculation, exemption handling, guests from every channel, and monthly or quarterly period closing.
  • •A much faster and more reliable direct booking engine: the calendar reflects real property availability, removing dates that were offered but not actually bookable.
  • •More robust booking lifecycle communications: confirmations, pre-arrival messages, document requests, and housekeeping alerts, with delivery tracking and one-click manual resend.
  • •The agent knowledge base now accepts PDF, Word, CSV, and Markdown documents, with internal search, automatic reindexing, and answers grounded exclusively in your own content.
  • •Common information only has to be written once: shared knowledge blocks can be reused across multiple agents in the same workspace and update everywhere at once.
  • •Redesigned Files section: drag & drop upload, a clean list view, and much faster document management.
  • •Improved content editor: pasting from Google Docs or Word re-hosts and preserves images automatically, and quick messages can now include videos compressed directly in the browser.
  • •Deep mobile app optimization: faster startup, smoother navigation, lower data usage, and more reliable push notifications for orders, bookings, and messages.
  • •Multilingual public website with dedicated per-language addresses and improved search engine indexing.
  • •Address and city autocomplete during property setup, with map positioning ready out of the box.
Version 1.8

Automated compliance: police reporting, statistics, and in-app notifications

A release dedicated to the mandatory filings required of Italian accommodation properties. Guest reporting to the police authority and regional statistical surveys become automatic, while online check-in and in-app notifications were rethought to keep staff up to date in real time.

  • •Guest reporting to the police authority is now fully automatic: records are prepared and transmitted with no manual work, with per-guest submission status and an archived receipt.
  • •More polished online check-in: the personal link for entering identity document details before arrival now has automatic expiry and a status that is always visible in the dashboard (pending, expired, completed).
  • •Automatic family group handling: the head of household and family members are grouped and transmitted in the correct order, eliminating the most common rejections.
  • •Automatic normalization of personal data: names with accents, special characters, or irregular spacing are corrected before submission, preventing transmission errors.
  • •Extended support for apartment managers and property managers: multi-property setup with an apartment identifier on every submission.
  • •Complete ISTAT / ROSS1000 statistical reporting: arrivals and departures are sent automatically to your regional portal, with catch-up for any missed days.
  • •Realignment tool to rebuild and resend the filings for a past period, with nothing to re-enter by hand.
  • •Compliance summary in the dashboard: what has been sent, what is pending, and what needs attention, updated in real time.
  • •Rethought in-app notifications: new orders, bookings, guest messages, and compliance deadlines reach staff immediately, including push notifications on mobile.
  • •Automatic housekeeping alerts tied to synced calendars: every checkout and every new booking generates the corresponding operational message.
  • •Stability and performance improvements across the dashboard, calendar, and booking flows.
Version 1.7.2

Performance and security improvements

Maintenance release with performance optimizations, security hardening, and new functionality for experience providers.

  • •Performance optimizations for faster response times and a smoother experience across the dashboard and public agent
  • •Security improvements across core flows, authentication layers, and the payment layer
  • •New functionality for experience providers: a more complete dashboard with more efficient management of services, availability, and payouts, plus a clearer sales overview
Version 1.7.1

Performance and security improvements

Maintenance release with performance optimizations and security hardening across the platform.

  • •Performance optimizations for faster response times and a smoother experience
  • •Security improvements across core flows and authentication layers
Version 1.7

Experiences Marketplace: provider dashboard and revenue sharing for hotels

Release dedicated to the launch of Hotely's Experiences Marketplace: a full dashboard for experience and local-activity providers, with native Stripe Connect onboarding, service catalog, availability, orders, and payouts. Hotels can now import marketplace services directly into their agent and earn a configurable commission on every sale, with automatic payment splitting at guest checkout.

  • •New 'Experiences' dashboard dedicated to providers of local experiences and activities: separate workspace with guided onboarding, organization profile, operating city, and multi-user operational team.
  • •Provider service catalog with published/suspended/draft status, images, description, price, currency, category, and granular availability management.
  • •Advanced availability editor: recurring slot definitions by day of week, maximum capacity per slot, and a 'Direct request' mode without a calendar constraint for flexible services.
  • •Native Stripe Connect onboarding for providers: connect the account in just a few clicks, verify payout-ready status directly from the dashboard, and automatic publishing block until the account is ready to receive payments.
  • •Real-time payout preview: providers instantly see the provider share, hotel share, and platform fee for every combination of price and commission, with built-in guardrails against unsustainable configurations.
  • •Marketplace integrated into the hotel dashboard: a new 'Import from marketplace' section lets hotels browse provider-published services and import them into the agent in one click, with an absolute-earnings preview before importing.
  • •Configurable revenue sharing for hotels: each hotel sets the commission percentage it will earn on marketplace sales of imported services, with automatic calculation at checkout and visible estimated net earnings.
  • •Automatic payment splitting when the guest checks out: the gross amount is split between provider, hotel, and Hotely with no manual intervention, full tracking of each share, and end-to-end idempotency.
  • •New 'Marketplace orders' view on the provider side with full history, customer data, gross amount, provider share, and payout status, integrated with automatic email notifications on every new sale.
  • •Automatic email notifications for refunds and transfer issues: providers and hotels receive timely updates on refunds, disputes, or transfer problems, including order detail and the amount involved.
  • •Provider-dedicated Payout section with summary cards (gross, provider share, hotel share, platform fee), an order table with date, time, customer, and payout status, Italian-localized labels, and Stripe payout-timing guidance.
  • •Enhanced hotel order view for marketplace items: each imported order prominently shows 'X gross / Y hotel' so the hotel's share of the sale is readable at a glance.
  • •Hotel commission preview in the imported-service editor: the hotel sees the estimated earnings per booking in real time, based on the provider price and the agreed commission percentage.
  • •Quick 'Publish/Suspend' buttons on provider services with immediate feedback, clear status badges, and a dedicated alert when the Stripe account is not yet payout-ready.
  • •Marketplace payment-layer hardening: every Stripe event (charge, refund, transfer, account update) is handled with idempotency, selective retry on transient errors, and a complete audit trail for troubleshooting.
  • •Runtime dependency updates, stability improvements, and cross-platform performance optimizations across the dashboard, public agent, and payment flows.
Anteprima versione Version 1.7
Version 1.6.1

Performance and security improvements

Maintenance release with performance optimizations and security hardening across the platform.

  • •Performance optimizations for faster response times and a smoother experience
  • •Security improvements across core flows and authentication layers
Version 1.6

WhatsApp support, guest dashboard, and a new operational layer for agents

Major release focused on expanding public runtime and conversational workflows: native WhatsApp conversations with post-call follow-ups, a new guest account area with dedicated dashboard, new privacy/integrations controls for agents, and a broader booking stack with request-first flows and additional booking engines.

  • •End-to-end WhatsApp channel: the agent can now handle WhatsApp messages and calls on the connected Business number, with direct runtime assignment to the imported account and conversation continuity on the same channel.
  • •New post-call room follow-up on WhatsApp: inside the 'Book now' workflow, Hotely can send a Meta-approved template after the call with stay summary and booking link, including dynamic WhatsApp/SMS channel selection when both are enabled.
  • •New public guest account area: guests can register directly from the agent, access a dedicated dashboard, and review conversation history, service orders, restaurant orders, invoices, and profile settings.
  • •Automatic guest data linking: during registration the platform links threads, orders, and pre-existing history to the public account, preserving continuity between the initial anonymous chat and the authenticated personal area.
  • •New 'Conversation summary email when contact is detected' toggle in general agent settings: when an email address or phone number is detected in chat, Hotely generates a final AI summary and emails it automatically to the owner and workspace admins.
  • •New booking modes for services: alongside the classic calendar-first flow, a new 'Direct request' mode is available to submit the request immediately without forcing the guest to pick a date and time slot.
  • •Expanded blog media pipeline: article editing now supports image and video uploads, YouTube links rendered as responsive embeds, and automatic image optimization during upload to reduce payload size and page load time.
  • •New 'Integrations' section in agent settings with installable plugins that extend the runtime: the first available plugin is Pipedrive, with lead/contact sync and optional AI conversation-summary notes.
  • •Booking workflow expansion for 'Book now': added support for Vertical Booking and HotelNet SmartBooking, with dedicated URL parsing and stay-parameter generation aligned with each provider format.
  • •New Privacy section in agent settings: support for mandatory chat consent with custom privacy policy and an optional 'Platform disclaimer' modal that informs the user they are interacting with AI; both options are optional and disabled by default.
  • •Stripe payment-layer hardening for shared workspaces: the payout owner can now be assigned to admins inside teams they did not create, settings now show which admin is using their personal Stripe account, and Apple Pay domain registration runs automatically when the account becomes payment-ready.
  • •Cross-platform security and performance optimizations across multiple areas of the product, with better operational stability, faster response times, and improved reliability for public flows and dashboards.
Anteprima versione Version 1.6
Version 1.5.1

Security and performance enhancements

Maintenance release focused on security hardening and performance improvements across the platform.

  • •Security enhancements across core platform flows
  • •Performance optimizations for faster loading and smoother runtime behavior
Version 1.5.0

Hotely becomes an official Stripe Partner

Hotely is now an official Stripe partner, the world's leading online payments platform. Our customers can finally collect payments directly from their guests for services, experiences, and orders — all seamlessly integrated into the Hotely platform.

  • •Official Stripe partnership: secure, fast, and certified online payments for every property type
  • •Guests can pay for services, experiences, and orders directly from the digital concierge or AI menu
  • •Easy setup: connect your Stripe account in just a few clicks from Settings
  • •Full payment management: monitoring, refunds, and reporting directly from the Stripe dashboard
  • •Support for all major credit cards and international payment methods
  • •Bank-level security: all sensitive data is handled by Stripe, fully PCI and GDPR compliant
Anteprima versione Version 1.5.0
Version 1.4.2

Security tightening and faster runtime

Maintenance release with targeted runtime optimizations, reliability fixes, and security hardening across the platform.

  • •Stronger input validation and reduced attack surface
  • •Faster loads and improved API throughput
  • •Reliability fixes and improved error recovery
Version 1.4.1

Stability, performance and security improvements

Minor update focused on platform reliability, performance optimizations, and security hardening.

  • •Stability improvements and bug fixes
  • •Performance optimizations and faster response times
  • •Security improvements and maintenance updates
Version 1.4.0

ElevenLabs + Realtime Order SMS

Major release focused on operational robustness and multi-channel orchestration: native ElevenLabs integration for high-quality voice synthesis, a new order notification pipeline with instant SMS dispatch and delivery tracking, realtime runtime hardening, and a broad set of corrective patches across state, concurrency and data consistency.

  • •ElevenLabs voice synthesis provider integration with multi-provider abstraction and dynamic per-workspace routing (voice selection, style, stability, and quality parameters per tenant)
  • •End-to-end audio normalization (pre/post processing) with format handling and controlled conversion to reduce clipping, drift, and sample-rate mismatches in realtime sessions
  • •Deterministic voice synthesis fallback strategy on rate limits/timeouts with controlled degradation that keeps conversations flowing
  • •Voice perceived-latency optimizations: intelligent batching of short segments, reduced handshake overhead, and stricter timeout policies
  • •Semantic caching for recurrent phrases (greetings/acks) with cache keys derived from normalized text + voice profile to reduce synthesis cost and time
  • •Realtime pipeline hardening: jitter handling, backpressure, and queue buildup prevention when users send inputs in rapid succession
  • •New 'Order → Notification' pipeline for instant SMS dispatch: order event emission (create/update/confirm) with asynchronous orchestration
  • •End-to-end SMS idempotency: event idempotency keys, server-side deduplication, and duplicate-prevention under retries/replays
  • •Notification state tracking (queued/sent/delivered/failed) with audit trail and correlation between order, event, and delivery for post-mortem troubleshooting
  • •Selective retry with controlled backoff: retries on transient failures only, automatic exclusion on deterministic failures (e.g., invalid number)
  • •Asynchronous receipts handling (when supported by the provider) to update delivery state without blocking transactional APIs
  • •Standardized SMS templates with content sanitization and data minimization for compliance and privacy by design
  • •Notification rate limiting and anti-spam: workspace/recipient limits and flapping protection on highly frequent order state changes
  • •Reduced order API latency by decoupling transactional persistence from external side-effects (notifications) to improve UX and throughput
  • •Double-submit edge-case fixes: safeguards against duplicate creations under unstable networks (mobile/guest Wi‑Fi)
  • •State consistency fixes: order state-machine alignment to prevent invalid transitions and non-observable intermediate states
  • •Stronger server validation layer resilience: stricter input sanitization and deterministic error handling
  • •Improved observability: correlation-id propagation to trace 'input → order → notification → delivery' across the full chain
  • •Structured logging for incident response: clear separation between application failures, network failures, and provider failures
  • •Query optimizations and roundtrip reduction: more stable access patterns for workspace/agent resolution
  • •Security hardening: reduced PII exposure in logs with selective masking of identifiers in debug contexts
  • •Minor UX fixes and stability patches: dashboard and operational views refinements with more consistent loading/error states
  • •Timezone/date format fixes in transactional flows to avoid discrepancies in multi-locale environments
  • •Improved workspace permission/access handling to reduce unintended 404/403 on shared configurations
  • •General performance optimizations and cross-cutting bug fixes across runtime, notifications, and realtime interactions
Anteprima versione Version 1.4.0
Version 1.3.1

Stability and performance improvements

Minor update focused on reliability, performance optimizations, and small UX refinements across the platform.

  • •Improved stability of the telephony and realtime voice infrastructure under high load
  • •Minor UI and UX refinements in the dashboard and restaurant views
  • •General performance optimizations and bug fixes
Version 1.3.0

Enterprise VoIP Telephony Architecture

Enterprise-grade telephony infrastructure with bidirectional SIP trunk, webhook-driven call orchestrator with HMAC-SHA256 cryptographic verification, destination number-based contextual routing, and conversation persistence system with multi-channel automatic transcription.

  • •SIP gateway with provider-agnostic trunk provisioning, automatic endpoint registration, and AI Realtime protocol handshake for full-duplex audio communication
  • •Incoming call webhook orchestrator with standard-webhooks spec implementation: constant-time HMAC-SHA256 signature verification, anti-replay timestamp validation, and automatic key rotation
  • •Agent identification engine based on destination number mapping with distributed database resolution, indexed queries for sub-100ms performance, and multi-parameter conditional routing
  • •Phone-contextual instruction pipeline with UI reference elimination, voice dialogue optimization, and dynamic caller context injection via SIP headers
  • •Real-time call monitoring system via persistent WebSocket with incremental transcription buffering, automatic conversation end detection, and intelligent reconnection management
  • •Conversation persistence architecture with bidirectional exchange grouping, enriched call metadata (duration, voice, caller number), and hierarchical threading for analytics
  • •Complete call lifecycle manager: accept/reject state with standard SIP codes, configurable timeouts, automatic fallback, and distributed audit trail logging for compliance
Anteprima versione Version 1.3.0
Version 1.2.5

Realtime Voice (Beta) & Push Notifications

Realtime voice system beta with bidirectional streaming encoder, asynchronous multi-voice synthesis orchestration, and webhook-driven message broker for booking events with intelligent routing.

  • •Realtime voice pipeline with adaptive buffering, dynamic system prompt configuration, and streaming audio quality metrics
  • •Asynchronous synthesis preview engine with pre-deployment caching, automatic fallback, and multi-voice A/B testing
  • •Granular access control extension: delegation pattern for team admins with immutable audit log and configuration versioning
  • •Notification message broker with event-driven webhook, exponential backoff retry, and conditional routing per agent type
Version 1.2.4

Multilingual Booking Engine

Booking engine with multi-layer translation pipeline, rule-based temporal constraint validator, and data-driven dynamic form schema with dependency injection for context-aware field validation.

  • •Multi-stage localization pipeline with variable interpolation, automatic pluralization, and hierarchical fallback chain for forms, transactional emails, and confirmations
  • •Temporal constraint validator with configurable business rule engine, timezone normalization, and automatic grace period calculation
  • •Data-driven form schema builder with conditional rendering engine, field interdependency graph, and asynchronous validation chain
Version 1.2.3

Enhanced Conversational Interface

Welcome screen system with advanced lifecycle management, context-aware rendering engine and component persistence layer, service discovery pattern widget, and optimized prompt buffer for latency reduction.

  • •Welcome screen orchestrator with lifecycle hooks, conditional mounting strategy, and session state persistence via context provider pattern
  • •Service discovery widget with lazy loading, intelligent prefetch, and adaptive caching for perceived performance optimization
  • •55-character limit for welcome messages to keep communications concise and immediate
  • •Newsletter subscription manager with double opt-in, privacy-compliant storage, and automatic unsubscribe token
Version 1.2.2

Restaurant Menu UX & Visual Themes

Responsive menu system with grid layout engine, multi-view adapter pattern, dynamic theming system with color space manipulation, and syntax highlighter for code blocks.

  • •Responsive grid layout engine with mobile-first breakpoint strategy, aspect-ratio preservation, and image lazy-loading via intersection observer
  • •Multi-mode view adapter pattern with client-side persistence, smooth transition animations, and viewport-aware rendering optimization
  • •Dynamic theming engine with color space manipulation, accessibility-compliant contrast ratio validator, and unified multi-format color picker
  • •Integrated syntax highlighter with automatic dark theme switching, language auto-detection, and configurable line numbering
Version 1.2.1

Enterprise License Architecture & Security Layer

Automated enterprise license provisioning system with granular permission matrix, passwordless authentication with encrypted tokens, and multilevel validation for transactional data protection.

  • •Enterprise license provisioning orchestrator with automatic allocation matrix and granular subscription-level state control
  • •Billing interface with annual cycle billing engine, complete transaction ledger, and automated accounting export
  • •Server-side order validation pipeline with chain-of-responsibility pattern and anti-tampering data sanitization
  • •Passwordless authentication protocol with encrypted tokens, configurable expiration, and automatic key rotation
  • •Contact module with IP-based rate-limiter, industry-standard validation, and integrated anti-bot trap
Version 1.2.0

Search Engine & Translation Intelligence

Accent-agnostic search engine with Unicode normalization, distance-based fuzzy matching algorithm, and translation consistency analyzer with machine learning anomaly detection for multilingual quality assurance.

  • •Full-text search engine with Unicode normalization, n-gram tokenization, and distance algorithm fuzzy matching with configurable threshold
  • •Powered translation consistency analyzer with pattern recognition, cross-locale diff detection, and automatic confidence scoring
  • •Localization reminder scheduler with priority queue algorithm, content staleness metrics, and intelligent notification batching
  • •Real-time translation validator with completeness checker, terminology consistency engine, and automatic glossary term matching
Anteprima versione Version 1.2.0
Version 1.1.4

Kitchen Intelligence & Advanced Menus

Professional restaurant suite with real-time Kitchen Display System, fully customizable menus, and spatial context awareness for optimized customer experience.

  • •Kitchen Display System with bidirectional WebSocket, configurable sound engine, and dynamic prioritization
  • •Customizable Menus: portion variants, modifier groups, and dynamic pricing for complete order personalization
  • •Featured Dishes: highlight up to 3 specialties with premium gold section and automatic limit validation
  • •Spatial context engine: location-aware responses with automatic table/room recognition
  • •Restaurant order export system with advanced filters, date ranges, and complete reporting
  • •Optional dish numbering for simplified phone orders with flexible format support
  • •Customizable menu logo with automatic upload and intelligent fallback
Version 1.1.3

Restaurant Zero-Config & Enterprise Team

Automated restaurant onboarding with instant provisioning and enterprise-grade team architecture with granular RBAC, complete audit logging, and workspace isolation.

  • •Automated restaurant creation flow with zero-configuration deployment
  • •Restaurant-native UI with digital menu and dedicated service management
  • •Enterprise team architecture with granular RBAC, permission matrix, and differentiated roles
  • •Redesigned settings interface with advanced state management and auto-save
  • •Onboarding wizard with adaptive branching logic and automatic business type detection
  • •Content import system with one-click processing and intelligent parsing
  • •Complete workspace isolation with audit logging for enterprise compliance
Version 1.1.2

Translation Engine & Advanced Scheduling

Real-time multi-language translation system with intelligent distributed cache and time-slot based service availability management with automatic conflict detection.

  • •Automatic translation engine with 10 native language support and intelligent fallback chain
  • •Multi-level cache system with invalidation strategies for zero-latency translations
  • •Advanced availability scheduler with time-slots, recurrences, and automatic conflict resolution
  • •Eastern European expansion: Polish and Czech with complete localization
  • •Iterative translation pipeline with automatic quality assurance and progressive refinement
  • •Content editor with WYSIWYG interface and real-time collaborative editing
  • •Automatic translations applied to services, categories, and quick messages
Version 1.1.1

QR Context-Aware & Knowledge Graph

Parametric QR code system with automatic entity resolution and advanced knowledge graph that transforms every agent into a domain expert through deep semantic relationships.

  • •Parametric QR architecture for room/table tracking with automatic context injection
  • •Service knowledge base with relational graph engine and dynamic rendering
  • •Integrated workflow automation with programmable triggers and chained actions
  • •Multi-layer web scraper with JavaScript rendering and intelligent content extraction
  • •Conversation export engine with optimized serialization and metadata enrichment
  • •Commercial tier optimization for enterprise focus and scalability
  • •Optimized query engine with indexed lookups and distributed caching
Version 1.1.0

Multi-Agent Specialist Architecture

Core engine restructuring with introduction of three specialized agent architectures, each with dedicated knowledge base, optimized vector storage, and differentiated contextual instruction system.

  • •Modular architecture with 3 domains: Restaurant with real-time order management, Rooms with booking system, Website with universal support
  • •Sector-differentiated predefined instruction system with dynamic template injection
  • •Customizable prompt engine with dynamic concatenation and advanced context preservation
  • •Hierarchical knowledge base with multi-level subcategories and relational graph
  • •Optimized vector embeddings with semantic indexing for sub-100ms search
  • •Enhanced navigation interface with scroll-to-context and state persistence
  • •Dynamic naming system with automatic slug generation and SEO optimization
Anteprima versione Version 1.1.0
Version 1.0.1

GPT-5 Support

Native GPT-5 model integration with optimized architecture for reduced latency and advanced contextual reasoning.

  • •Complete conversational engine migration to GPT-5
  • •Prompt engineering optimization for more accurate and contextual responses
  • •40% streaming latency reduction with improved connection pooling
Version 1.0

Introducing Hotely

Hotely is now available. The platform is built on Aurora Engine 2, developed entirely in Italy with native GDPR compliance. After more than a year of development based on our previous project, we have rebuilt the entire architecture with a focus on privacy, compliance, and performance for European businesses.

  • •Aurora Engine 2 powers a new generation of AI agents with improved reasoning capabilities and native multilingual support.
  • •Architecture built in Italy with GDPR compliance at its core, ensuring data sovereignty and privacy by design.
  • •All data processing and hosting infrastructure located in Europe.
  • •New modular architecture designed for reliability and scalability.
  • •Foundation built on proven technology, refined through a year of real-world deployment.
Anteprima versione Version 1.0